FREQUENTLY ASKED QUESTIONS
What is considered average water loss? How can I tell if it is from evaporation or a leak?
All pools will lose water to splash out, backwashing, and evaporation. Water loss from these factors is normal and will vary from pool to pool depending on usage and the time of year.
Why should we hire Pool Buoy?
We have close to two decades worth of experience in the swimming pool industry and have been involved in all aspects of swimming pool service and construction. In 2008, we first endeavoured into leak detection, and it became our only service offering shortly after that. This industry-specific knowledge is invaluable and unmatched. We are not a pool company performing leak detection services or a leak detection company performing a pool leak detection; we are a pool leak detection and underwater repair company with thousands of leaks located and fixed since 2008!
Does someone need to be home during the leak detection appointment?
No, your presence is not mandatory. If no one is available upon completion of the leak detection, we will report our findings to you in the most convenient way possible.
How long does a pool leak detection appointment take?
Most standard residential pools take between 1 and 3 hours for a complete leak detection. More time may be required for pools with additional features, multiple leaks, or complex plumbing leaks.
What forms of payment do you accept?
We accept eTransfer, cheque, and credit card.
Do you offer other pool services? Do you locate other leaks (home, irrigation, ponds, etc.)?
No, we are strictly a pool leak detection and underwater repair company.
Do you do leak detections on standalone hot tubs?
Unfortunately, we do not. We recommend that customers call a hot tub repair technician in this situation.
I know where my leak is. Can you only test that area?
We always recommend testing the entire pool to ensure there aren’t multiple leaks and peace of mind. We always assume there is more than one leak and do not stop after finding the first issue. In our experience, we have seen many pools where the observed symptoms and original hypothesis did not match our test results.
Does the pool need to be drained for the leak detection appointment?
No. We require the pool to be filled up to the middle of the skimmer to locate the leak(s) when the pool is actively leaking. We are equipped with scuba diving equipment and use repair materials that work underwater.
Why do I need to fill up the pool to the middle of the skimmer for the leak detection appointment?
The pool must be filled to the middle of the skimmer so that our electronic equipment can detect active structural leakage when we are on site. If the water level is too low, our electronic equipment may not be effective in finding your leak(s).
Can I shut my pump off and let the water level go down until it stops leaking?
No. This is not always an indication of where the leak is. You can also cause unwanted damage to your pool and compromise the pool’s water quality making it difficult to find the leak(s). It is best to keep topping up the pool until we arrive.
Where does the water go when the pool is leaking? Can this cause a sinkhole issue?
The water drains immediately underground and is usually unseen. Occasionally, this water can appear in other places depending on the pool's elevation, drainage, and location and severity of the leak(s). Also, it is uncommon for pool leaks to cause sinkhole issues. Regardless, we recommend addressing the problem immediately to avoid unnecessary damage to the pool and other areas.
Does sand or dirt in the pool mean there’s a leak?
Not always. This can happen for non-leak-related reasons like filtration issues. Try backwashing or cleaning the filters to see if that helps. If you have a sand filter and backwashing does not resolve this, try turning the dial to “recirculate” to bypass the filter media. If you are losing water in addition to seeing dirt or sand in your pool, give us a call!